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Shipping and Returns

SHIPPING

PLEASE NOTE: ALL ORDERS DELIVERED TO ADDRESSES OUTSIDE SWITZERLAND MAY BE CHARGED IMPORT DUTIES BY LOCAL CUSTOMS AND EXCISE SERVICES. PLEASE CONTACT YOUR LOCAL POSTAGE / IMPORT SERVICE FOR MORE INFORMATION.ALL GOODS ARE SHIPPED FROM THE SWITZERLAND. ALL RETURNS AND EXCHANGES NEED TO BE SHIPPED BACK TO THE SWITZERLAND AT THE CUSTOMERS EXPENSE.

All our Limmatt clips are lovingly made in our workshop in Zurich in Switzerland.

1.All orders will be despatched within 2 working days during the peak season.

2.We offer free shipping to worldwide by Swiss post,(note: we don’t deliver to P.O. boxes or parcel pick-up stations).

3.Please note that your order will be shipped from Switzerland and subject to guidelines under your local customs and VAT.

4.Please note free shipping we offer is without tracking number.

5.You can also add tracking service with CHF 5,OO.

6.For carriage time by Swiss Post, please click here.

For more information about Swiss Post, please visit: www.post.ch

 

RETURNS

1.If for any reason the item you have ordered from our online shop is not right for you, please return it with packaging, unused, within 30 days from shipping date. Shipping charges are not reimbursed.

2.Please note we do not offer returns or exchanges for Sale items bought in our retail stores.

3.If the product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid, the return shipping cost; any customs, duties and goods taxes (upon proof of payment i.e. a receipt), plus the original shipping costs. Likewise, no good will be taken back if it shows signs of damage or interference, such as- Natural wear and tear- Events out of our control e.g. natural disasters- Signs of improper use- Interference by the customer or a third person- Extreme use or extreme influence by the customer

Returns Guide:
step1.Please contact us with your order number and request a Returns Form.

step2.Package up the unwanted item and returns form together and send the package to:

Limmatt online shop
Garben Design
Zollikerstrasse 76
8008 Zurich
Switzerland

step3. Refunds will be processed within 7 working days via the original method of payment. We are unable to guarantee the date the refund will credit your bank account as it will depend on your bank or credit card issuer.

 

TAXES AND DUTIES

All shipments from Garben design to countries outside the Switzerland are shipped DDU (Delivered Duties Unpaid). This means if you order from our site for delivery outside Switzerland , your order may be subject to import duties and taxes that are applied when your delivery reaches the destination.

Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties, taxes and admin fees incurred, therefore we recommend that you contact your local customs office for further information before placing your order.

We will be glad to answer any further questions you might have, from Monday to Friday at info@limmatt.ch